Can I change or cancel my order?
Unfortunately, we don’t cancel orders once they have been placed, nor can we make changes to them. Please review our order policies before you make a purchase.
How can I track my order?
Once you have placed your order, a tracking number will be sent to your email. If you haven’t received any email, please check your spam/junk folder or contact us if you still don’t find it. Your order will be delivered to you 2 to 3 weeks after the confirmation email.
What if I don’t receive a confirmation email?
If you haven’t received any confirmation email from Jesus Smokes after placing your order, please check your spam/junk folder. It’s also possible that the address might have been misspelled. If that isn’t the case, please email us at [enter email address].
I placed an order, but I haven’t seen any movement from Jesus Smokes. What’s happening?
If you see no movement, there’s a good chance that we’re packed and your order is taking longer than usual. But rest assured, we will ensure that your order is soon on its way.
Why was my order canceled?
There are a few reasons why your order might be canceled:
- The item(s) that you requested is sold out.
- There is a delay in the replenishment of inventory for your items.
- We cannot verify the billing information you have provided along with your credit card details. Please get in touch with your bank and ensure that your information is updated if this is the case. You can place your order again once the issue is resolved.
Please note that if any of the above reasons cause the cancellation, you will be notified via email. Also, if you had used an e-gift card and your purchase, your voucher would be refunded.
I received only half of what I ordered. When will the rest of my items arrive?
When this happens, it means that in order to get your items delivered as soon as possible, we went ahead with shipping those items that were immediately available. The remaining items will also be delivered to you as soon as they are ready.
What are my payment options?
You can pay through any of these cards:
- Amazon Pay
- Zip Pay
- Google Pay
- Shop Pay
Can I develop an allergic reaction after wearing your products?
Our products are created from the safest materials available.
However, almost all yarn and dyed fabric require chemicals such disperse dyes in the clothing-making process. These chemicals or synthetic fibers may lead to problems like dermatitis (itchy, red skin, or a rash).
A delayed reaction may occur if you’re prone to allergy or are immunocompromised. This could be a rash appearing a couple of days after exposure lasting for weeks. However, the occurrence of an immediate skin reaction to textiles is extremely rare, and irritant contact dermatitis does not spread.
What should I do if I experience a rash after wearing new clothes?
You may wash your new clothes before using them. Also, an over-the-counter steroid cream or anti-itching lotion can help relieve itching and inflammation. Consulting your doctor is also advisable.